Privacy Policy

Introduction

DoWell Nutrition ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our consultation services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Book a consultation through our website
• Contact us via email or phone
• Subscribe to our newsletter or communications
• Fill out forms on our website

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Consultation preferences and interests
• Information you provide during consultations
• Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Operating system

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our consultation services
• Process and manage your bookings and appointments
• Communicate with you about your consultations
• Send you educational materials and resources
• Respond to your inquiries and provide customer support
• Improve our website and services
• Analyze usage patterns and trends
• Comply with legal obligations
• Prevent fraudulent activities

Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the information concerned and the context in which we collect it.

We process your personal information based on:

• Consent: You have given us explicit permission to process your information
• Contract: Processing is necessary to provide the services you requested
• Legal obligations: We must process your data to comply with the law
• Legitimate interests: Processing is in our legitimate business interests and does not override your rights

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing services (e.g., payment processors, email service providers). These providers are bound by confidentiality agreements.
• Legal Requirements: When required by law or in response to valid legal requests from public authorities.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business.
• With Your Consent: When you explicitly consent to sharing your information with third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Consultation records and related information are typically retained for 7 years following your last consultation, in accordance with professional record-keeping standards.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing your personal information
• Data Portability: Request transfer of your information to another service
• Objection: Object to our processing of your personal information
• Withdraw Consent: Withdraw consent at any time where we relied on consent to process your information

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

For more information about our use of cookies, please see our Cookie Policy.

Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and security

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ. We take steps to ensure that your data receives an adequate level of protection in the jurisdictions in which we process it.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: